The Influence of Hospital Image and Service Quality on Discharge Against Medical Advice through Patient Satisfaction

Harma, Sitti and Kadir, IKhsan and Azis, Mansur and Liasari, Ira and Yusriadi, Yusriadi and Nasirin, Chairun and Kurniawan, Rudy (2021) The Influence of Hospital Image and Service Quality on Discharge Against Medical Advice through Patient Satisfaction. In: International Conference on Industrial Engineering and Operations Management Sao Paulo, Brazil, April 5 - 8, 2021, April 5 - 8, 2021, Sao Paulo, Brazil.

[img] Text
prosiding.pdf
Download (685kB)
Official URL: https://index.ieomsociety.org/index.cfm/article/vi...

Abstract

The purpose of this study is to examine the impact of hospital image and quality of service on Discharge Against Medical Advice (DAMA) via patient satisfaction at Majene District Hospital. This research was performed in the hospital room of the Majene District Hospital from July to August 2020. The type of analysis used is quantitative research to explain the dependent variable's effect on the independent variable and the mediating variable. This study population was all 102 patients with DAMA at Majene Hospital, as the population was deemed limited and the whole population was sampled. The test results of the coefficient of determination of the path analysis of substructure 1 resulted in a modified R square value of 0.235. In this case, it is argued that patient satisfaction is affected by the hospital picture and quality of service by 23.5 percent. In comparison, the remaining 76.5 percent is influenced by other variables not analysed in this review. The outcome of the measurement of standardized beta coefficients, the effect of the hospital picture (X1) on patient satisfaction (Y1) is 0.228, and the service quality (X2) on patient satisfaction (Y1) is 0.325.

Item Type: Conference or Workshop Item (Paper)
Subjects: R Medicine > R Medicine (General)
Divisions: Poltekkes Kemenkes Makassar > Jurusan Kesehatan Gigi
Depositing User: Elsi Elsi Premiwati
Date Deposited: 31 Dec 2024 03:05
Last Modified: 31 Dec 2024 03:27
URI: http://repositorynew.poltekkes-mks.ac.id/id/eprint/116

Actions (login required)

View Item View Item
Polkesmas Repository is powered by EPrints 3 which is developed by the School of Electronics and Computer Science at the University of Southampton. More information and software credits.